PLEASE NOTE: During sale and holiday periods, please allow extra time for dispatch and delivery due to a high volume of orders.

Dispatch Time:
Orders are dispatched within 1-3 business days (not including shipping time).

Delivery Time:

• India: 6 to 7 business days
• Nepal: 6 to 7 business days
• International: Shipped via DHL Express. Delivery times depend on DHL schedules.

Signature Required:
All packages require a signature upon delivery. If the customer authorizes the shipping company to leave the parcel without a signature, NEON The Labels and the shipping company are not liable for any loss or theft.

Shipping Charges:
Calculated at checkout and shown before purchase.

Tracking:
You will receive a tracking number via email or SMS once your order is shipped.

Delays:
Delivery times may vary due to weather, public holidays, or customs delays.

Cancellation Policy:
No cancellations after an order is placed. Please review your order carefully before confirming.
For assistance, contact: neonthelabels@gmail.com

Customs & Import Charges:
- Customs or import charges may apply upon delivery and are the responsibility of the recipient.
- NEON The Labels is not responsible for any import taxes, duties, or fees.
- If these charges are unpaid and the parcel is returned to sender, it will be destroyed by DHL and no refund will be issued.